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Subject:Re: Salesforce as host for web help? From:Tom Johnson <tomjohnson1492 -at- gmail -dot- com> To:Robert Lauriston <robert -at- lauriston -dot- com> Date:Fri, 13 Nov 2015 20:06:17 -0800
I deliver some web help through Salesforce's "Site.com" community feature.
You can upload a complete website in there and apply different permissions
about who can see it.
The only problem is that there's no way to SSH into Salesforce to transfer
your content via the command line (there's not even FTP). You have to use
upload controls in the browser, and it's slow. For about a 15MB site that
has 200 files, the upload process can take 3-5 minutes (depending on your
network speed).
I dislike Salesforce as a delivery platform (it feels nearly on par with
Sharepoint to me), but if your customer experience team is bent on using it
to deliver content to users (despite the extremely high cost of doing so,
since you have to pay for each customer license), it might be the only
solution that leverages the right authentication controls.
On Fri, Nov 13, 2015 at 2:06 PM, Robert Lauriston <robert -at- lauriston -dot- com>
wrote:
> Has anyone used Salesforce as a host for context-sensitive web help,
> and if so, how good is it?
>
> Ideally I'd just want to be able to dump the help project for a
> particular release in a particular directory and have Salesforce
> control who gets access.
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