RE: Resistance to allowing anonymous web access to online help?

Subject: RE: Resistance to allowing anonymous web access to online help?
From: "Cardimon, Craig" <ccardimon -at- M-S-G -dot- com>
To: 'John G' <john -at- garisons -dot- com>, "'techwr-l -at- lists -dot- techwr-l -dot- com'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sat, 18 Jun 2016 18:49:32 +0000

I have encountered resistance from top management as well. I was not successful in using logic to overcome fear.

-----Original Message-----
From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of John G
Sent: Saturday, June 18, 2016 2:40 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Resistance to allowing anonymous web access to online help?

Am I the only one who is fighting with product managers and owners to allow Google and other search engines to index and provide access to our online help?

All our documentation is online, but we are not allowed to let it be indexed and made available to search engines. If someone has the URL for a document or one of its pages, they can access it. The product owners are afraid that the competition will be able to use our documentation to potentially reverse engineer our applications.

If you have fought this battle - win or lose - I'd like to hear the arguments you faced, as well as how you overcame people's objections (if you indeed, did).

I have found several articles (none within the last 2-3 years) that advocate making the information publicly available, but none since then. If you have any, please let me know.

Thanks in advance,


John Garison
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Resistance to allowing anonymous web access to online help?: From: John G

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