Re: Sigh - yet another weird RoboHelp problem

Subject: Re: Sigh - yet another weird RoboHelp problem
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: Keith Hood <bus -dot- write -at- gmail -dot- com>, techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 29 Jul 2016 16:32:23 -0700

That sort of random browser incompatibility is why I migrated from
FrameMaker + RoboHelp to FrameMaker + WebWorks ePublisher Pro at my
last job.

That said, if you put the help on a web server instead of opening it
from the file system, the problem would likely go away. XAMPP is an
easy web server to install on Windows for such testing.

https://www.apachefriends.org

On Fri, Jul 29, 2016 at 1:21 PM, Keith Hood <bus -dot- write -at- gmail -dot- com> wrote:
> Using RoboHelp 2015, I generated Multiscreen help and put it on two
> servers. First server is just a storage spot for backups, and 2nd server is
> the one with the actual software. While the output is generated to be
> Multiscreen, I used only the desktop layout, because we currently support
> the product only on desktop machines, so we don't need help for phones or
> tablets. The file folder structure and file names on both servers are
> exactly the same - I checked to see if something was missing, and
> everything is there on both servers.
>
> When I open the help on either server, using Firefox, IE, or Chrome, it
> works perfectly.
>
> When the developer opens the help on either server it works perfectly - IF
> he uses Firefox. But if he opens the help on either server using IE, there
> is no scroll bar on the right side of the help interface, and the scrolling
> wheel on his mouse is disabled. His mouse works in every other situation
> with any other software. He tried a different mouse anyway just in case,
> and he still had the same problem. (I don't know if the helps works for him
> in Chrome because he doesn't have Chrome installed.)
>
> Both the developer and I use laptops running Windows 7. We are both using
> IE 11, and we both have the view compatibility settings correct. I don't
> know what OS the servers run.
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Sigh - yet another weird RoboHelp problem: From: Keith Hood

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