Re: Sigh - yet another weird RoboHelp problem

Subject: Re: Sigh - yet another weird RoboHelp problem
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: Keith Hood <bus -dot- write -at- gmail -dot- com>, techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 29 Jul 2016 16:32:23 -0700

That sort of random browser incompatibility is why I migrated from
FrameMaker + RoboHelp to FrameMaker + WebWorks ePublisher Pro at my
last job.

That said, if you put the help on a web server instead of opening it
from the file system, the problem would likely go away. XAMPP is an
easy web server to install on Windows for such testing.

On Fri, Jul 29, 2016 at 1:21 PM, Keith Hood <bus -dot- write -at- gmail -dot- com> wrote:
> Using RoboHelp 2015, I generated Multiscreen help and put it on two
> servers. First server is just a storage spot for backups, and 2nd server is
> the one with the actual software. While the output is generated to be
> Multiscreen, I used only the desktop layout, because we currently support
> the product only on desktop machines, so we don't need help for phones or
> tablets. The file folder structure and file names on both servers are
> exactly the same - I checked to see if something was missing, and
> everything is there on both servers.
> When I open the help on either server, using Firefox, IE, or Chrome, it
> works perfectly.
> When the developer opens the help on either server it works perfectly - IF
> he uses Firefox. But if he opens the help on either server using IE, there
> is no scroll bar on the right side of the help interface, and the scrolling
> wheel on his mouse is disabled. His mouse works in every other situation
> with any other software. He tried a different mouse anyway just in case,
> and he still had the same problem. (I don't know if the helps works for him
> in Chrome because he doesn't have Chrome installed.)
> Both the developer and I use laptops running Windows 7. We are both using
> IE 11, and we both have the view compatibility settings correct. I don't
> know what OS the servers run.
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