Re: Acrobat shared review - won't ask again after wrong password ?

["Monique Semp" <monique -dot- semp -at- earthlink -dot- net>]

SOLVED. But in a rather unsatisfactory fashion...

The answer *seems to be* Preferences > Tracker > Clear All Stored 
Credentials.

Oddly, I kept wanting to click this, but it was disabled. Then I happened to 
open Acrobat only (that is, not opening a doc), and the option was enabled, 
so I clicked it. And magically things are working. It didnât ask me for a 
password, but perhaps Iâd typed it correctly in the first place, and some 
other connection problem was the issue.

I sure wish I knew what really happened, but Iâm happy that things are 
working now :-)

-Monique


-----Original Message----- 
From: Monique Semp
Sent: Friday, October 28, 2016 1:15 PM
To: TechWR-L
Subject: Acrobat shared review - won't ask again after wrong password ?

Hello, TechWR-L-ers,

Iâm using Acrobat DC Pro, although I donât think this problem is 
version-specific (I believe Iâve had it before).

My shared review process has been working fine. But because of IT policy, I 
had to change my passwords, including for accessing the network share\folder 
thatâs used to manage the shared review comments. When I opened a shared 
review PDF, Acrobat did ask me for the password. Unfortunately, I mistyped 
it, and now I cannot figure out how to get Acrobat to ask me again for the 
password so I can enter the correct one. And so of course I canât retrieve 
or publish comments.

How do I get Acrobat to ask me for the password?!

(I know thereâs a way; I had this happen before. But I foolishly didnât note 
the answer, and I cannot find it now. I did try the ânew use * /dâ command, 
which I thought fixed things before. I also tried stopping the Adobe 
Synchronizer process and deleting the Collab and Synchronizer folders, but 
that didnât elicit the wished-for prompt.)

Any ideas?

Thanks so much,
-Monique
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