Re: Acrobat shared review - won't ask again after wrong password ?

Subject: Re: Acrobat shared review - won't ask again after wrong password ?
From: "Monique Semp" <monique -dot- semp -at- earthlink -dot- net>
To: "Monique Semp" <monique -dot- semp -at- earthlink -dot- net>, "TechWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 28 Oct 2016 14:02:03 -0700

SOLVED. But in a rather unsatisfactory fashion...

The answer *seems to be* Preferences > Tracker > Clear All Stored Credentials.

Oddly, I kept wanting to click this, but it was disabled. Then I happened to open Acrobat only (that is, not opening a doc), and the option was enabled, so I clicked it. And magically things are working. It didnât ask me for a password, but perhaps Iâd typed it correctly in the first place, and some other connection problem was the issue.

I sure wish I knew what really happened, but Iâm happy that things are working now :-)

-Monique


-----Original Message----- From: Monique Semp
Sent: Friday, October 28, 2016 1:15 PM
To: TechWR-L
Subject: Acrobat shared review - won't ask again after wrong password ?

Hello, TechWR-L-ers,

Iâm using Acrobat DC Pro, although I donât think this problem is version-specific (I believe Iâve had it before).

My shared review process has been working fine. But because of IT policy, I had to change my passwords, including for accessing the network share\folder thatâs used to manage the shared review comments. When I opened a shared review PDF, Acrobat did ask me for the password. Unfortunately, I mistyped it, and now I cannot figure out how to get Acrobat to ask me again for the password so I can enter the correct one. And so of course I canât retrieve or publish comments.

How do I get Acrobat to ask me for the password?!

(I know thereâs a way; I had this happen before. But I foolishly didnât note the answer, and I cannot find it now. I did try the ânew use * /dâ command, which I thought fixed things before. I also tried stopping the Adobe Synchronizer process and deleting the Collab and Synchronizer folders, but that didnât elicit the wished-for prompt.)

Any ideas?

Thanks so much,
-Monique
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References:
Acrobat shared review - won't ask again after wrong password ?: From: Monique Semp

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