RE: Tech docs in a recent movie

Subject: RE: Tech docs in a recent movie
From: "Wright, Lynne" <Lynne -dot- Wright -at- Kronos -dot- com>
To: Tammy Van Boening <tammyvb -at- spectrumwritingllc -dot- com>, 'Keith Hood' <bus -dot- write -at- gmail -dot- com>, 'Mark Giffin' <mgiffin -at- earthlink -dot- net>
Date: Tue, 10 Jan 2017 19:27:44 +0000

I picture the iTunes development management team sitting around going: "Ok. Its been 6 months since our last software update. What can we do to change the interface so that users are completely lost and confused again?" And then they laugh maniacally.

And then some new person at the meeting says: "Well, about that... I was thinking we should revamp the help, because it really doesn't explain anything -- it's pretty much useless." And the rest of them laugh until they fall out of their chairs.

Its by far the most frustrating app I can think of. I have not digitized my dusty cds, because just THINKING of having to work in iTunes actually makes me feel anxious and angry.

-----Original Message-----
From: Tammy Van Boening [mailto:tammyvb -at- spectrumwritingllc -dot- com]
Sent: January-10-17 2:16 PM
To: Wright, Lynne <Lynne -dot- Wright -at- Kronos -dot- com>; 'Keith Hood' <bus -dot- write -at- gmail -dot- com>; 'Mark Giffin' <mgiffin -at- earthlink -dot- net>
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Tech docs in a recent movie

I hear ya'!!! I cannot believe how unbelievably non-intuitive iTunes is and unfortunately, I am forced to use it when writing for a client. Every time I figure something out about it, I write it down and then blam, iTunes has to be updated and I am blown back to square one. It's mind-numbing and brutal .
. . I have been reduced to tears at times!

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
TammyVB *AT* spectrumwritingllc *DOT* com


-----Original Message-----
From: techwr-l-bounces+tammyvb=spectrumwritingllc -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+tammyvb=spectrumwritingllc -dot- com -at- lists -dot- techwr-l -dot- com]
On Behalf Of Wright, Lynne
Sent: Friday, January 06, 2017 1:11 PM
To: Keith Hood; Mark Giffin
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Tech docs in a recent movie

HAHAHAHAHA! (I'm looking at YOU, itunes, you monstrous piece of confusion!)

On a more serious note, software designers should consider that "intuitivity" is relative. What seems obvious to one person may leave someone else utterly lost.

For example, having been a long-time Windows user, when I finally bought a Mac, I was pretty befuddled trying to figure out basic stuff ... and some things still make zero sense to me (for example, why do you have to use a keyboard command to access your Library, because for some illogical reason, you can't just access it from the Finder or some menu or other, like everything else? And there is NO way of knowing that without employing a google). There are still tons of features on my laptop and iphone that I don't know how to use, because the help is useless and I can't be bothered to figure out the functionality through a mess of trial and error.

But you take a kid who's grown up using Apple products and they are able to figure out new features pretty quickly.

-----Original Message-----
From: techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Keith Hood
Sent: January-06-17 2:32 PM
To: Mark Giffin <mgiffin -at- earthlink -dot- net>
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Tech docs in a recent movie

According to what I've been told by software designers, pretty soon now they'll be deploying software that's so intuitive there won't be any need for any kind of user-facing documentation.

They've been saying they're going to have that any day now for at least 25 years. I call it the Duke Nukem upgrade.

On Thu, Jan 5, 2017 at 3:34 PM, Mark Giffin <mgiffin -at- earthlink -dot- net> wrote:

> I recently saw the movie Passengers, which is about space travel in
> the future. I enjoyed the movie but it was also remarkable because
> technical documentation figured heavily in the plot. Many scenes
> involved someone grabbing the user manuals for one piece of equipment
> or another, and then following the docs to accomplish something (or
> not!). Several other scenes involved machines talking to the person
> (with a talking 3D face sometimes), telling the person what was
> happening, how to use the space suit, or whatever it was.
>
> So hopefully we'll have work even far into the future! Unless it was
> all automated.
>
> Mark Giffin
> Mark Giffin Consulting, Inc.
> http://markgiffin.com/
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References:
Tech docs in a recent movie: From: Mark Giffin
Re: Tech docs in a recent movie: From: Keith Hood
RE: Tech docs in a recent movie: From: Wright, Lynne
RE: Tech docs in a recent movie: From: Tammy Van Boening

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