Re: Learning styles for technology audiences

Subject: Re: Learning styles for technology audiences
From: Chris Morton <salt -dot- morton -at- gmail -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 18 Jan 2017 16:32:52 -0500

Wow... a user survey... what a concept!

(Snarkiness directed toward those mgmt groups who insist on blindly making
decisions.)

Chris Morton



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On Wed, Jan 18, 2017 at 4:29 PM, Sarah Kiniry <sarah -dot- kiniry -at- cpanel -dot- net>
wrote:

> Itâs hard to judge this kind of thing without knowing more about your
> users â at my company, videos pretty much always have to be backed up with
> (more extensive) written documentation, because weâve found that for the
> average sysadmin, Ctrl+F to find a single setting in a doc is far more
> helpful than sitting through a seven-minute video for it. (But, many of our
> customersâ end users, who are doing less-technical things in our product,
> love the videos for providing that lower-level introductory knowledge.)
>
> Do you (or maybe your companyâs account managers, etc.) have a way to
> directly access your end users? I would think that conducting even a small
> survey of your own specific users would be far more useful and convincing
> than generalized research.
>
> Sarah Kiniry
> Technical Writer II
> cPanel, Inc.
> sarah -dot- kiniry -at- cpanel -dot- net
>
>
> > On Jan 18, 2017, at 3:11 PM, Robin Whitmore <rwhitmore -at- weebly -dot- com>
> wrote:
> >
> > My biggest issue with video is that the contents are not searchable
> making
> > it very difficult to find bits of information.
> >
> > On Wed, Jan 18, 2017 at 1:00 PM, Wright, Lynne <Lynne -dot- Wright -at- kronos -dot- com>
> > wrote:
> >
> >> Have a look at this:
> >>
> >> https://pronovix.com/blog/cognitive-load-internet-why-
> >> you-should-think-about-it-when-designing-your-product
> >>
> >> It doesn't provide stats, but it provides a good basic argument against
> >> videos based on how they affect the user's cognitive load. Also see the
> >> author's link 'An overview of context-sensitive and embedded help
> formats'
> >>
> >>
> >> -----Original Message-----
> >> From: techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:
> >> techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
> Of
> >> Stuckey, Ginger
> >> Sent: January-18-17 3:19 PM
> >> To: TECHWR-L <techwr-l -at- techwr-l -dot- com>
> >> Subject: RE: Learning styles for technology audiences
> >>
> >> Thank you for the link.
> >>
> >> After months and months of fighting this battle. I'm still fighting it.
> >> Does anyone know of any studies to back up using video with some kind of
> >> written documentation? This battle is getting old.
> >>
> >> Ginger Stuckey
> >>
> >> -----Original Message-----
> >> From: techwr-l-bounces+x2bvshew=southernco -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:
> >> techwr-l-bounces+x2bvshew=southernco -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
> Of
> >> Robert Lauriston
> >> Sent: Wednesday, January 18, 2017 2:10 PM
> >> To: TECHWR-L
> >> Subject: Re: Learning styles for technology audiences
> >>
> >> walk.me provides active assistance for web applications. It's much more
> >> sophisticated and user-friendly than videos. If you go to their site,
> >> you'll get a "Let us show you" pop-up, click Let's Go to see exactly
> how it
> >> works.
> >>
> >> https://www.walkme.com
> >>
> >> If your product is not a web application, I'm not sure there's any
> >> equivalent.
> >>
> >> On Wed, Jan 18, 2017 at 11:38 AM, Sarah Lee Hauslinger <
> >> slhauslinger -at- gmail -dot- com> wrote:
> >>> At my current company, the product management team's vision for the
> >>> next generation of their products is to eliminate end-user UI usage
> >>> documentation entirely and provide contextual in-product help using
> >>> video walkthrough tools such as walk.me.
> >>>
> >>> To make a case for using video as an additional learning resource
> >>> instead of a replacement for context-sensitive UI Help, I'm looking
> >>> for information on the percentages of technology users who are visual,
> >>> textual, auditory, and kinesthetic learners.
> >>>
> >>> Case studies of companies who went to a pure-video documentation model
> >>> and found that their support calls went up and user satisfaction went
> >>> down would also be useful.
> >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >> Visit TechWhirl for the latest on content technology, content strategy
> and
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> >>
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> online
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> >>
> >
> >
> >
> > --
> > *Robin Whitmore*
> > Senior Tech Writer
> > Weebly
> > 460 Bryant Street, #100
> > San Francisco, CA 94107
> > rwhitmore -at- weebly -dot- com
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> > Visit TechWhirl for the latest on content technology, content strategy
> and content development | http://techwhirl.com
> >
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> >
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> and info.
> >
> > Looking for articles on Technical Communications? Head over to our
> online magazine at http://techwhirl.com
> >
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> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
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> info.
>
> Looking for articles on Technical Communications? Head over to our online
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References:
Learning styles for technology audiences: From: Sarah Lee Hauslinger

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