Re: Using Word as an Authoring System

Subject: Re: Using Word as an Authoring System
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 1 Dec 2017 12:15:57 -0800

That's presumably converting the clipboard contents from EMF or some
other proprietary Microsoft format to HTML.

FYI Paligo has Freshdesk integration. I haven't used it, but the
Zendesk integration allows me to do a lot of useful things that are
impossible with the crappy native editor, such as cross-referencing
between articles.

On 11/30/17, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:
> Yes, that's basically correct.
>
> I copy from Word into Google Docs and then into Freshdesk. If I go from Word
> to Freshdesk, the initial result looks really, um, lumpy. It's a lot
> smoother going from Google Docs to Freshdesk.
>
> The knowledge base is called Freshdesk.
>
> -----Original Message-----
> From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
> Of Robert Lauriston
> Sent: Thursday, November 30, 2017 1:48 PM
> To: TECHWR-L <techwr-l -at- techwr-l -dot- com>
> Subject: Re: Using Word as an Authoring System
>
> So you've actually moved from Flare to a knowledge base and are using Word
> as a scratch pad?
>
> For Zendesk knowledge bases, Flare is probably a much more efficient and
> flexible tool than the crude native UI. Paligo certainly is.
>
> On 11/30/17, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:
>> ... I copy and paste from Word into our online knowledge base. We
>> moved from PDF to online. Thatâs why the shift from Flare to Word. ...
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