Re: release notes for "new" product and cloud-based products

Subject: Re: release notes for "new" product and cloud-based products
From: John G <john -at- garisons -dot- com>
To: Sharon Metzger <sharon -dot- metzger -at- gmail -dot- com>
Date: Thu, 07 Dec 2017 00:48:43 +0000

Hi Sharon,

I had to do this a couple of years ago. What we decided to do was to use
the RelNotes as a way to introduce the new versions of the most used and
most important features. We didnât compare/contrast old/new, and we didnât
include everything, but we did explain how the selected features worked in
the new version. We also provided links to the help system where more
information could be found. No negative comments received, so IMHO, thatâs
a win!

JG


On Wed, Dec 6, 2017 at 5:09 PM Sharon Metzger <sharon -dot- metzger -at- gmail -dot- com>
wrote:

> Hi folks --
>
> *What's new in a new product*: We're releasing a very new version of our
> product that resembles the old product, but is a new paradigm. I realize
> that I can't remember ever writing release notes for a new release. Our
> release notes typically have these sections: What's new (new features),
> Resolved issues (bug fixes), and Known issues. There won't be any resolved
> issues. There is a short list of known issues. But we're thinking about
> what to say for "what's new" -- a list of features, a descriptive intro to
> the product, a comparison to the old product... TPTB will make the final
> decision about messaging, but I'm looking for ideas to propose.
>
> *Cloud-based product release notes*: A separate but related question: Any
> best practices for release notes for cloud -- updating on a rolling basis,
> reduce friction, probably not as formal as our pre-cloud relnotes? (I'm
> deliberately leaving out our current process for now.)
>
> Thanks for any thoughts or pointers!
> Sharon
> sharon -dot- metzger -at- gmail -dot- com
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Sent from my iPad, please excuse any automatically created mis-corrections
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release notes for "new" product and cloud-based products: From: Sharon Metzger

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