Re: Online help with Zendesk

Subject: Re: Online help with Zendesk
From: Sarah Lee Hauslinger <slhauslinger -at- gmail -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- techwr-l -dot- com>
Date: Fri, 09 Feb 2018 04:01:32 +0000

Itâs not really purpose-built for product help, and although it can be made
to work, the workflow would be painful (to put it diplomatically) and
context-sensitivity is not supported. We looked into it a year ago and
ruled it out pretty quickly.

On Thu, Feb 8, 2018 at 6:06 PM Robert Lauriston <robert -at- lauriston -dot- com>
wrote:

> I'm publishing into Zendesk from Paligo (not for use as online help,
> just for the convenience of customers searching Zendesk).
>
> Zendesk's built-in tools are rudimentary.
>
> One particularly awful limitation: no bulk operations. If you have a
> hundred topics to publish or delete, you have to do the same series of
> actions a hundred times.
>
> On Thu, Feb 8, 2018 at 1:18 PM, Suzette Leeming
> <suzette -dot- leeming -at- gmail -dot- com> wrote:
> > Thanks to those who responded to my question about using Wordpress for
> > online help
> >
> > Is anyone using Zendesk? I know Slack uses it, but I'm wondering if it's
> > capable of complex user documentation. Anyone?
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--
Sarah Lee Hauslinger
510-318-2735
slhauslinger -at- gmail -dot- com
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