Re: Empiric studies on the impact of documentation

Subject: Re: Empiric studies on the impact of documentation
From: "Peter Neilson" <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Mon, 01 Apr 2019 22:53:40 -0400

No, no, this is much worse. It stinks of pointy-haired committees who believe that engineering is done top-down and who willingly believe their own lies. When Scott Adams created Dilbert, and it became known that Scott worked in high-tech somewhere, he got loads of e-mail asking him, "You work at MY company, right?"

"If it LOOKS like magic, is IS magic."

H. C. Andersen wrote a story about much the same thing back in 1837.

On Mon, 01 Apr 2019 20:55:51 -0400, Robert Lauriston <robert -at- lauriston -dot- com> wrote:

Seems more like they convinced themselves that clever automation made
the plane work just the way it did with the old engines, so there was
nothing to sweep under a rug.

On Mon, Apr 1, 2019 at 4:25 PM Gene Kim-Eng <techwr -at- genek -dot- com> wrote:

That may have been what they wanted. But what they ended up producing
was new features whose need for documentation, training and simulator
time was swept under a rug.

On 4/1/2019 8:10 AM, Robert Lauriston wrote:
> This was this opposite: Boeing wanted no new features that would
> require new documentation because that would have triggered required
> training and simulator time.
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