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My complaint with Confluence is that it doesn't play well with DITA or other open formats AFIK.Â I spoke with some Atlassian people at a show once, and they said they had no plans to support DITA.Â This was a few years ago, but I haven't herd of anything new there.
I think there are competing issues here.Â On the one hand, you want a system that is open to collaboration, and that can provide a single-pane-of-glass into your docs.Â OTOH, you want a system that supports industrial-strength management of documentation source, and that is open to custom and/or 3rd-party tooling to process that source in different ways.Â To date, most of the former solutions are monolithic silos...Â Once your content is in there, you're stuck.Â For us, that's a show stopper.Â We rely on a process chain that supports re-branding, product "flavors", reuse, rapid deployment schedules, and a very small team.Â No way can we hand everything over to a silo that insists on a specific editor or process flow.
SuiteSolutions looks like a management solution that is open (as in, works with open standards like DITA), and also provides the single-pane-of-glass.Â I have looked at it a bit...Â If I had the mandate to set up such a system, I believe I would lean strongly in that direction.Â It is surely worth a look.Â Note...Â I am in no way affiliated.
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