Help Display Not Correct When Called from Application

Subject: Help Display Not Correct When Called from Application
From: "Hansen, Keith (US - Illinois)" <Keith -dot- Hansen -at- Fiserv -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 12 Jan 2021 21:44:45 +0000


I recently began using RoboHelp 2020. I've just generated a help system using it. When I open up the generated output from a network drive, everything looks exactly as I expect.

However, when the generated output is connected to an application and opened from that application, there are numerous problems. For example, the panels for Search and Contents do not display. Also, images randomly will not display in topics. Instead, the filename of the image is displayed.

Has anyone ever encountered problems like these? It doesn't seem like a RH problem really, as the output RH generates looks fine. It's like the application has a problem displaying that output. (BTW, the application was initially developed about 7 years ago. So we have an older application trying to display output generated by the latest RH.)

Thanks for any comments!


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