Salesforce help site

Subject: Salesforce help site
From: kafkascampi <kafkascampi -at- gmail -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sun, 7 Mar 2021 17:39:41 -0800

Hi again TechWRL

At my company, we use a Salesforce Community as a help site. It works
quite well for FAQs and troubleshooting but it's horrendous for
organization of help articles. There is no way to make complete
browsable help--the best we've done is use their Related Articles tool
but that has its own algorithm for figuring out what's related and
can't be configured.

I'm proposing we keep the Salesforce site for Support and add another
HTML5 help site that's for Help and Docs--made with Flare.

I'm curious:

1. If anyone has used Salesforce to build and manage their Help site
and had a better experience than I have.
2. If other whirlers have done this model, with a Support site and a
Help and Docs site, created and managed in different tools.Looking for
good examples.


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