Re: Workflow?

Subject: Re: Workflow?
From: Peter Neilson <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 26 Aug 2022 14:42:22 -0400

I think the worst case is when the user interface (and perhaps even more) changes after the documentation is finished. Bug reports from the field come in claiming the docs are wrong, even if the last-minute revisions introduce real bugs.

"Why can't you just change a few words, and maybe a screen shot or two?" say the guys in software dev. Back when manuals were photo-offset printed, on a ten-week lead time, there was no way to correct the documentation except to wait for the next release.

Of course there is always the difficulty of trying to get info from a recalcitrant dev team. "We don't have time for that." On one occasion a writer put into the review copies, "For any questions about [this product] call 617-879-xxxx any time, day or night." Dev guy said, "Hey you can't say that. That's my home phone number!" We told him, "We won't say that if we get the info we asked for three months ago."

On 8/26/22 14:15, Robert Lauriston wrote:

If nobody's going to listen to my suggestions, I don't care when I see it,
except that it would be nice if it was before the thing shipped.
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