Re[2]: Welcome, and Net-Docs

Subject: Re[2]: Welcome, and Net-Docs
From: Carol Carmick <Carol_Carmick -at- BEAV -dot- INTERSOLV -dot- COM>
Date: Wed, 28 Apr 1993 09:45:00 LCL

> We have recently started looking at ways to develop "independent users"
> who will try to help themselves rather than making phone calls first and
> reading the documentation, if necessary, later.

Isn't redesigning the users harder than redesigning either the
product or the documentation? How do you propose to accomplish


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