TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I just got back from vacation and read your plea.
Here's a reply, although it is sort of a nonanswer.
Quality metrics: I don't know what they are.
Quality improvement: My *company* has had a quality
improvement process for a while, but (don't laugh),
it does not seem to have been implemented in our
technical communications dept. to a great degree (my