Re: Total Quality Leadership and Writing

[Charles Fisher <decrsc!charles -at- UUNET -dot- UU -dot- NET>]

Linda/Chuck/others interested:

Chuck Banks said:

>         At the Society for Technical Communication's International
> Technical Communication Conference in Dallas, Texas, Charles Fisher
> and Kurt Gustafson presented a paper and workshop on _Using_Total_
> _Quality_Management_to_Manage_Technical_Reviews.

>         You might try contacting them for a copy of their materials
> or list of references.   Kurt is available at kgustafs -at- hern -dot- med -dot- osd -dot- mil


My e-mail (E-mail?) address is in my sig. below.


>         Charles and Kurt can give you a better, more detailed,
> introduction to TQM than I can.  Just contact them.

I am ashamed to admit that I have quite a long list of names that I should
have followed up with by sending them copies of our survey and the results
of our workshop evaluation. I hope to send something out within the next
month. Based on the feedback we got at the workshop, we are planning to
conduct a revised workshop in Minnesota at the '94 conference (assuming it's
accepted, of course).

BTW, Chuck gives sound advice about the expectations of a quality program.
A commitment to quality is a long-term one; it could take years for a
company to see a return on its investment.

If you'd like the results and/or a copy of the materials, let me know. I'll
get it to you ASAP (but remember, quality takes time!).

--
Charles Fisher
Senior Documentation Specialist
Program Manager/President-Elect, STC Washington DC Chapter

Datatel, Inc.
4375 Fair Lakes Court
Fairfax, VA  22033
(703) 968-4588 (voice)
(703) 968-4625 (FAX)
charles -at- datatel -dot- com