TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Customer feedback (formerly Re: Minimalist Writing) From:Brian Daley <briand -at- MEI -dot- COM> Date:Fri, 5 Nov 1993 07:42:14 -0600
Dave Venzke writes:
>I have instituted some of these very techniques in a Quick Start Guide
>for our data communication products. A number of people from both our
>R&D and Customer Support departments were quite pleased with the result.
>I have yet to hear what customers think, though.
What methods do you use to gather feedback from your customers? We talk
with in-house servcie and customer support personnel and have a response
card in every manual that goes out, but typically only a couple of percent
of the cards are returned.
Brian Daley | Marquette Electronics, Inc.
briand -at- mei -dot- com | Diagnostic Division - Technical Communication
(414) 362-3133 | 8200 West Tower Avenue
FAX: (414) 357-5988 | Milwaukee, WI 53223 USA