TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Deming's 14 Points From:Ad absurdum per aspera <JTCHEW -at- LBL -dot- GOV> Date:Fri, 5 Nov 1993 21:26:25 GMT
Here are W. Edwards Deming's "14 points," as cribbed from a
recurring posting that ecaxron -at- ariel -dot- lerc -dot- nasa -dot- gov (Ron Graham)
used to put up as a public service on sci.engr.
I hasten to add that, as with the Ten Commandments, the basic rules
of gun safety, Rickover's 18 points of nuclear vonduct of operations,
Maxwell's equations, etc., one could theoretically derive all else
in the field from these rules, but most of us have to supplement them
with tutorials and explanations in order to achieve quality. :)
"The only way to deal with bureaucrats is with stealth and sudden
UN Secretary General Boutros-Ghali, quoted in the 10-15-93 New York Times
Deming's 14 Points
1. Create constancy of purpose for improvement of product and service.
2. Adopt the new philosophy (don't accept poor workmanship and poor
3. Cease dependence on mass inspections.
4. End the practice of awarding business on price tag alone.
5. Improve constantly and forever the system of production and service.
6. Institute training (and do it formally and the right way, rather
than simply by word of mouth).
7. Institute leadership (that is, management should lead the way).
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations, and targets for the work force.
(They never work.)
12. Remove barriers to pride of workmanship.
13. Eliminate numerical quotas.
14. Take action to accomplish the transformation. Now.