fairly good ain't good enough

Subject: fairly good ain't good enough
From: "Beth C. Staats" <ECS -at- ALPHA -dot- SUNQUEST -dot- COM>
Date: Fri, 12 Nov 1993 08:42:40 -0700

Employing people who have "a fairly good grounding in the use of language"
to write manuals -- that's the source of all those manuals out there that
cause the user misery, or at least waste time. How often do you buy a gadget
that has an awful manual? Though it's happening less often lately, it still
happens a lot.

Good tech writers, by necessity, are wasting years and company dollars
editing manuals originally written by people who had "a fairly good grounding
in the use of language." It takes writing expertise/talent to state something
clearly and concisely -- some folks just don't have that.

GGive a shar writer a little time to learn the technology, and you'll have
manuals that users love. You'll sell more product, too.

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