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Subject:Re: Outsourcing From:HOLLAND -at- IPFWCVAX -dot- BITNET Date:Sun, 2 Jan 1994 18:58:49 EST
As the recipient (victim?) of several companies' occasional outsourcing, I
have special sympathy for contractors. We're expected to learn various new
writing tools on our own time in some cases; we're expected almost always to
learn about the company's secret set of requirements and business rules
without "bothering" employees to gather this information; we're expected to
follow the company's unwritten style sheet.
. . . Now that I think of it, my main complaint is that WE'RE TREATED AS
BADLY AS EMPLOYEES ARE: The doc dept staff, too, has to put up with this
I do, however, have one pet contractor peeve: More than once, I've been
invited to submit a detailed proposal for a documentation job, only to find
that the work has NOT been contracted out--instead, employees (often
secretaries and engineers!) have been given a copy of my proposal and have
been told to follow the documentation plan I developed in preparing the
proposal. In one case, I spent nearly a week reviewing source material and
interviewing developers and prospective users. The resultant proposal
contained an elaborate outline of a full documentation set, sample formats,
and a list of sneaky tricks (or Great Ideas) I was prepared to deliver on.
My 6 days' work was given to a pair of secretaries to "implement."
Other than the obvious "Don't deal again with anybody so unethical," does
any of you people have any suggestions for handling such occurrences?
holland -at- cvax -dot- ipfw -dot- indiana -dot- edu