Re: Product Limitations

Subject: Re: Product Limitations
From: Jonathan Price <jonprice -at- AOL -dot- COM>
Date: Mon, 11 Apr 1994 13:10:53 EDT

Like warnings, I think limitations should be brought up any time a user is
likely to bump into them. If you're thinking of the legal stuff, you may
have to put it up front, along with other legal warnings. But customers have
skipped all that, to get into the manual. Now you have to let them know, in
plain English, what the software will and will not do. If customers can
legitimately expect that the product will do x, but it does not, you have a
moral obligation to tell them that, even if your marketing department forces
you to make the deficit seem like a benefit.
Jonathan Price
Communication Circle
918 La Senda, NW
Albuquerque, NM 87107

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