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Subject:Re: Flame wars From:burgamw1 <burgamw1 -at- TEOMAIL -dot- JHUAPL -dot- EDU> Date:Fri, 10 Jun 1994 09:29:27 EST
I belong to the Miss Manners school, myself. I find that a little bit of
courtesy, politeness, and tact goes a long way to making my job easier, even
with the most feisty customers.
