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Subject:Re: What does a Tech Writer do .... From:"Massi, Jerri" <JMassi -at- ADMIN -dot- CLEMSONSC -dot- NCR -dot- COM> Date:Wed, 7 Sep 1994 11:49:00 PDT
Julie wrote the following as typical responses when she announces that she
writes computer user pubs:
>O really? I just bought a <PREHISTORIC PC I'VE NEVER HEARD OF> for
>10 quid at a car boot sale last weekend and can't get it to work.
>Perhaps you could come round and have a look at it ...
>Well I hope you write better manuals than the one that came with my
>[washing machine|video|microwave]... Here... Can YOU figure out how
>to make it do a 40 degree eco half load cycle with a pre-wash
>and 800 RMP spin from THIS...?
> [On this one, usually I (a) suggest they use the washing machine and not
>the microwave to achive this, (b) smile weakly, and (c) try to slither
>away, but it doesn't always work.]
Of course I get responses like this , too! I always frown in thought,
inspect whatever document they hand me, take a careful look at the
fridge/microwave/computer, check the connectors in the back, explain some
tremendously complicated jargon to them ("alternating current," "386
enhanced mode," "alternator brushes," etc) and even fix the thing if I can.
But if I can't, I just sigh very heavily and say, "Well, I know enough to
see you've got a problem, but I just write the pubs. You really ought to
have a tech look at it."
Hey, they are tremendously impressed by the time I am through. And building
respect is the name of the game! : ) A little theatrical training helps!
(After all, these are the people who just might need a tech writer some day
. . . . )