Re: ISO 9000

Subject: Re: ISO 9000
From: Marc Santacroce <santa -at- MAILHUB -dot- TFS -dot- COM>
Date: Tue, 27 Sep 1994 16:04:55 -0700

Chuck, I was at the same meeting and didn't agree with the speaker on
this issue either. I believe in producing quality work, with or without a
formal quality program.


Marc A. Santacroce
Technical Writer/Trainer TRW Financial Systems, Inc.
300 Lakeside Drive
Oakland, CA 94612-3540

santa -at- tfs -dot- com santacroce -at- aol -dot- com

"Better to be judged by twelve than carried by six."

On Tue, 27 Sep 1994, Chuck Martin wrote:

> Unfortunately, I can't disagree with Rick. At an STC chapter meeting
> in SF earlier this year where we got a presentation about ISO, they
> person said that you can produce total garbage, so long as it's
> documented that you're producing garbage.

> More unfortunately, the European Union countries are requiring
> companies to be ISO certified before they can do business there,
> at least with the government. For many companies, international
> sales are a significant part of the bottom line, and I suppose
> the cost of ISO is looked on as a worthwhile investment.

> But there's not the process in the world that will make what I
> write any more useful to my end users. I'm too damn proud of my work
> to allow anything less than the best I can do.

> Chuck Martin
> Information Developer, IBM
> techwriter -at- vnet -dot- ibm -dot- com
> techwriter -at- aol -dot- com 38-20! Yeah!
> 74170,2462 -at- compuserve -dot- com Go Huskies!

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