Quantifying Documentation

Subject: Quantifying Documentation
From: Judy Glick-Smith <glick -at- NS1 -dot- UNICOMP -dot- NET>
Date: Tue, 11 Oct 1994 07:06:29 -0500

Has anyone gone through the effort of quantifying how effective
documentation has saved their company money or generated revenue? I have
located sources and, of course, we all know that good documentation can
aid productivity. However, I cannot seem to find any hard evidence (e.g.,
expressed in $).


Judy Glick-Smith
Integrated Documentation, Inc.

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