From: A Banerji -Research <A -dot- Banerji -at- TEESSIDE -dot- AC -dot- UK>
Date: Wed, 19 Oct 1994 20:30:50 BST

Dear networker,

I would like to express my sincere thanks to all those
participating in the discussion group. The information
I gathered by joining the newsgroup (through both
passive and active participation) enlightened me and
helped me many ways in completing my PhD thesis.

I have acknowledged the newsgroup redears in my thesis
but thought to express it again directly before I sign
off from the discussions and start the process of job
hunt. If anybody have any suggestions, comments or query
these may be directly addressed to me.

For your information I am attaching abstract of the thesis.

Thanking you again

Ashok Banerji
a -dot- banerji -at- tees -dot- ac -dot- uk



Ashok Kumar Banerji

Interactive Systems Research Group
Human-Computer Interaction Laboratory
School of Computing and Mathamatics
University of Teesside
Middlesbrough, Cleveland, UK


This thesis is devoted to a study of electronic performance
support and its applications. Essentially, an electronic
performance support system (EPSS) is a sophisticated
interactive computer-based environment that provides on-the -
job support to facilitate task performance within some
particular target application domain. The main objectives of
EPSS design are twofold: first, the identification of the
performance support aids that are needed within the domain of
interest; and second, the specification of the nature of the
tools that are necessary to provide this support. The tools
that are developed may find application at three basic
levels: individual, group and organisational.

The material presented in this thesis is organised into three
logical sections. First, a structured architecture for EPSS
design is proposed and described; the model that is proposed
contains four basic levels. Second, a number of different
types of generic resource are identified and described; the
use of these resources is illustrated by means of a case
study approach. Third, based upon the material that is
presented and discussed, a number of fundamental 'principles
of performance support' are derived. The model, generic
resource structures and principles together form the basis
for the derivation of a set of design and development
guidelines for producing performance support systems.

The final part of the thesis presents a simple case study
which illustrates the steps involved in building and
evaluating a prototype performance support system for use
within an academic organisation. This case study illustrates
how the needs of different types of user can be accommodated
within a single modular EPSS facility. The case study also
demonstrates the way in which the design guidelines derived
in this research are used during the formulation of a
performance support system.

Copies of the thesis can be ordered through British Library
after December 1994
Enquery for job are welcome
Proposal for publication of thesis are welcome

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