Re: Cost Savings and Online Help

Subject: Re: Cost Savings and Online Help
From: Romay Jean Sitze <rositze -at- NMSU -dot- EDU>
Date: Tue, 25 Oct 1994 12:28:40 -0600

I'm also interested in this.

> Connie Winch said:

> >> <snip>
> >>
> >> Documentation that is tailored well to its audience and
> >> generally written well can be a value-adding entity.
> >> (For support for that last statement, you can e-mail me, and I'd
> >> be happy to share with you research sponsored by STC on that very
> >> subject.)

> Connie, can you post this information instead? I am *very* interested
> in ways to measure the value of good documentation, online or otherwise.
> I'm currently working for a firm that's questioning the value of our
> documentation efforts. How much information is really needed for the
> users to get by? Can't we skip the screen captures and fancy illustrations?

> Management is concerned we tech writers are spending too much time
> (and money) trying to produce quality doc. I've thought of surveying
> the users for their opinions, but might not get approval for that.
> So if there are other ways to prove--qualitatively or quantitatively--
> the value-added aspect of documentation, I'd sure like to know!

> Thanks!

> KC Warren
> warrenk -at- csos -dot- orst -dot- edu

* RoMay Sitze rositze -at- nmsu -dot- edu *
* Results! Why, man, I have gotten *
* a lot of results. I know several *
* thousand things that won't work. *
* Thomas A. Edison *

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