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Subject:Know Your Audience From:Gwen Gall <ggall -at- CA -dot- ORACLE -dot- COM> Date:Wed, 28 Dec 1994 12:13:00 EST
In the same posting from another list, the author offers these interesting
remarks about UI design, which of course can be applied to tech. writing:
"As designers, we really do need to be aware of our potential audience. Colleen
Cool (1988) describes three things to be aware of when designing (and G.
Nelson (not Ted Nelson...) stresses the same things for any industrial design).
1. Have a stereotypical knowledge of your audience
2. Have an _intimate_ knowledge of their experience (at least the major
3. Know what they're trying to accomplish with your tool"
Gwen (ggall -at- ca -dot- oracle -dot- com)
"Why can't somebody give us a list of things that everybody thinks and
nobody says, and another list of things that everybody says and nobody thinks."