Re: Assumption of Knowledge

Subject: Re: Assumption of Knowledge
From: Nora Merhar <merhar -at- ALENA -dot- SWITCH -dot- ROCKWELL -dot- COM>
Date: Fri, 10 Feb 1995 11:20:33 CST


I think you missed my point, a little. What I said was "not understanding
INITIALLY." Naturally, as you continue to work on the product, you begin
to understand it more thoroughly.

As an example, I recently wrote documentation for software to run a message
display unit. I understood what a message display unit was, and how our
customers would use such a product, but I had no idea HOW to use the software.
I am now, however, an expert on it--I've used it over and over again trying
to understand how it works, and found problems and shortcuts the engineers
didn't know about.

I work for a telecommunications company. When I came here, I didn't know
anything about telephony. I stumbled a bit at first, but my superiors
considered it an advantage that I didn't know very much--they wanted me to
have a user's point of view rather than a SME's point of view.

It's my opinion that I can learn as much as necessary about ANYTHING to do the
job right. This doesn't mean I have to be an expert at everything--I just
have to know what questions to ask (if I was an expert, then I would be the
engineer, and getting the engineer's salary, wouldn't I?).

merhar -at- alena -dot- switch -dot- rockwell -dot- com

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