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> Screen shots have become the new passive voice. They take up too
> much room, convey information inefficiently, and often mask the fact
> that the writer doesn't have a coherent mental picture of what the
> software does.
Surely you are not saying that all screen shots are useless and/or
inefficient. I generally do not use screen shots, icons, etc. in my
manuals; however, they have been necessary on occasion. I was recently
telling the users to click on the "PC with the arrow pointing down
icon". Huh? The picture was worth a thousand words. ;)