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Paul Sholar writes: "Gregory Keith ( gkeith -at- delrina -dot- com ) might also add the
the clever Edmund Weiss. His _How to Write a Usable User Manual_ was out of
print for a
while, as the original publisher went belly-up."
I have the latest on my bookshelf:
How to Write Usable User Documentation
Edmond H. Weiss
Second edition, 1991
Oryx Press, 4041 North Central at Indian School Road, Phoenix, AZ 85012-3397
This is not a bibliography entry, so please don't correct me on it. The
is correct. If you want to order it, you can get it by mail through the press.
I don't have
their phone number with me, though.
If you see two-page formats around, this is probably where the concept came
book covers more than format (or presentation); he proposes a complete strategy
developing documentation or training materials. I know some who use this method
exclusively because the process works so well.