TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
> 1. Did you replace your paper doc or continue to provide paper doc
> as a supplement to the online system? If you still provide paper doc
> to your users, is it a full-blown set or a condensed version?
My experience has been that customers still expect to receive paper manuals. If
you try to yank the paper and replace it with online, you risk a
On one project, we *were* able to reduce the paper to that part of the doc set
that was most frequently used. We put all the doc online, but took the
esoteric, rarely used portions out of the paper and only delivered it online.
That worked out o.k.
Have you asked your users? That's the best way to find out what they want and
what they will find acceptable.
Best of luck,
Director, Electronic Publishing
Logical Design Solutions