TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
From:Ronni Perry <Ronni -dot- Perry -at- DL-NOTES -dot- SMTRW -dot- LANGATE -dot- SPRINT -dot- COM> Date:Fri, 19 May 1995 10:07:00 -0400
As a new list subscriber, I'm hoping to get two questions answered for
the price of one.
First, does anyone know where or how I can find out about online
technical writing training? I'm interested in installing computer-based
training in my company because I'm the only technical writer in a
building of hundreds of engineers who write documents for a living.
Would be interested in CD-ROM, shareware/freeware, or companies that
develop customized training for online delivery.
Second, how can we distinguish between customers and users? A new TQM
group here is trying to determine exactly who our documents are written
for, and the definitions are important. Are we just playing with words
or do you see a real difference?
If you like, you can respond to my email address:
Ronni -dot- Perry -at- DL-Notes -dot- SMTRW -dot- LANGATE -dot- sprint -dot- com
