Re: Frame Help vs. others

Subject: Re: Frame Help vs. others
From: "Susan W. Gallagher" <sgallagher -at- STARBASECORP -dot- COM>
Date: Tue, 11 Jul 1995 10:20:30 -0700

Arthur Comings wrote...

> I'm interviewing for a job where they intend to produce some hard-copy
> doc in Frame (which I'm comfortable with), but then have someone else
> do on-line Help in RoboHelp or Doc-to-Help with *Word*.

> This surprises me, and isn't the way I would go; am I missing
> something? Are those various other Help tools (which I've browsed at a
> workshop or two) somehow better than Frame? This would be for Windows,
> incidentally -- maybe that's significant.

Well, Arthur... Since this is (primarily) the way I work, I'll
try to shed some light on the subject.

Frame's online documentation is fine, for online documentation.
For online *help* -- context sensitive and written to the
Windows guidelines -- the other tools are superior -- really.

And, why, you may ask, would one want to produce Windows-style
help??? It's a usability issue. It's what my users expect. And
from feedback that I get I believe that my users would be very
dissatisfied with an online documentation file that uses Frame's
viewer.

And, a Windows help file can be distributed for free. An online
doc based on Frame needs a viewer that costs money.

Does this help???

Sue Gallagher
sgallagher -at- starbasecorp -dot- com


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