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Subject:Re: Printed vs. Online: What mix? From:Mark Youran <youran -at- VITEK -dot- COM> Date:Tue, 26 Sep 1995 17:58:12 -0500
I think the decision should be a preogative of the *users*. Has anyone
My own company is moving towards your choice #2. Our users need info
**fast**, therefore we must provide it in a medium that makes it
On Tue, 26 Sep 1995, Starr, Mike wrote:
> I'd like to get a feel for how other companies out there blend printed
> and online software documentation. My own personal inclination is to
> develop a complete and thorough manual, then convert that same
> information into a complete and thorough help file. Some people feel that
> there should be a minimalist manual and a complete and thorough help file
> (the Microsoft approach); others feel that there should be a complete and
> thorough manual and a minimalist help file. I think that whatever
> approach is taken it should be the same approach for all of a company's
> products, thus the decision should probably be a prerogative of upper
> management. How do you vote?
> 1. Comprehensive printed/comprehensive online
> 2. Minimal printed/comprehensive online
> 3. Comprehensive printed/minimal online
> Mike Starr
> Rockwell Software Inc.
> mike -dot- starr -at- software -dot- rockwell -dot- com