How much educating do your 'clients' need?

Subject: How much educating do your 'clients' need?
From: Chet Ensign <Chet_Ensign%LDS -at- NOTES -dot- WORLDCOM -dot- COM>
Date: Tue, 10 Oct 1995 06:47:16 LCL

I'm just curious how often others of you have run into this scenario.

It would seem obvious that most products -- software products anyway -- require
some kind of manual. Yet I'm always amazed at how often first-time product
managers will come to us, mid-way through development or even later, and ask
"How fast can I get a manual written?" It has happened to me four or five times
now, and invariably when I explain what is involved in writing and producing a
manual they are dumbfounded. And we end up starting a whole educational cycle
all over again.

Have others been through this? Do I just work with particularly dull-witted



Chet Ensign
Logical Design Solutions
571 Central Avenue
Murray Hill, NJ 07974 censign -at- lds -dot- com [email]
908-771-9221 [Phone] 908-771-0430 [FAX]

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