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Subject:Re: Why We Need Good Software Manuals From:"Starr, Mike" <Mike -dot- Starr -at- SOFTWARE -dot- ROCKWELL -dot- COM> Date:Mon, 22 Jan 1996 10:38:15 -0500
I firmly believe that both the online help and the manual should be as
thorough and comprehensive as possible and that they both should contain
essentially the same information. I also believe that both should contain
both task-based and reference data. IMO, anything less than that is a
disservice to the user. Some users are more comfortable with online help,
others are more comfortable with paper documents. We should be providing
documentation for the end user in a form that he or she is comfortable
using. It may cost a bit more, but I think those costs are offset by
goodwill from satisfied customers.