User-friendly (a random thought)

Subject: User-friendly (a random thought)
From: Carma C Allen <ccallen -at- CCGATE -dot- DP -dot- BECKMAN -dot- COM>
Date: Wed, 24 Jan 1996 11:10:38 -0800

Karen Mayer said:

>>I doubt that cartoons and stories about Aunt Edna are ever a
*good* idea in any technical manual (an occasional cartoon might be=
if it's extremely relevant, but it might be easy to get carried awa=
We're writing to provide information and/or instruct. Keeping this =
mind might tend to eliminate the stories and cartoons, unless our
audience is 5 years old. (Imagine standing in front of a classroom =
business professionals and teaching that way!)

I'm not promoting writing technical manuals as comic books, but regar=
Karen's last statement =C4 Bill Horton does that all the time, and hi=
s classes,=20
seminars, etc., are always packed. Most people (tech communication =
professionals) who have attended one of his sessions are pretty convi=
nced that=20
they learned from him.

Just a thought.

ccallen -at- ccgate -dot- dp -dot- beckman -dot- com=20

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