Re: WinHelp 95 help approach

Subject: Re: WinHelp 95 help approach
From: Kat Nagel/MasterWork <katnagel -at- EZNET -dot- NET>
Date: Fri, 26 Jan 1996 17:00:38 -0400

Chris Hulin asked a very good question:
>Can anyone tell me how to read the Troubleshooting section >in the online
>help AFTER Windows 95 has crashed?

Attaboy! YOU tell'em. I gave up using online documentation (as well as on
M$ operating systems) after this circular conversation with a support
hotline at a client site a few years ago:

"Hi. My computer just crashed. Is there anyway I can recover the file I
was working on?"

"Sure. Follow the instructions in the online help. They tell you how to
start up without overwriting your last .tmp file."

"Obviously I didn't make my self very clear. My computer crashed in the
middle of making a backup of my spreadsheet file. My computer is dead.
Online help isn't working. I need to know how to start up my machine
without trashing my last 20 minutes of work. Can you help me?"

"OK. The online help has a section on how to recover from crashes. You
have to be real careful. Just follow the instructions on the screen."

" I don't think you understand. My computer -crashed-. I can't look
-anything- up in online ANYTHING. Since you can't help me, I NEED A

"We don't have manuals. Online help has all the information you need."


@Kat_____ Kat Nagel
MasterWork Consulting Services Rochester, NY
LIFE1 (techwriting/docdesign) katnagel -at- eznet -dot- net
LIFE2 (vocal chamber music) PlaynSong -at- aol -dot- com

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