Re: What's with the new docs?

Subject: Re: What's with the new docs?
From: Shauna Jeanne Jones <shauna -at- ALOHA -dot- NET>
Date: Tue, 30 Jan 1996 01:33:13 -1000

One small amendment ... our users never "fall back" to the online help, or
manual. They call the Help Desk or ask one of their coworkers. We suspect
that despite everyone's best efforts, no online help or paper doc can match
talking directly with an expert!

At 10:37 AM 1/29/96 -0500, Huber, Mike wrote:
>Software has to communicate with people. When the software fails to
>communicate, the person falls back on (ideally) the help system. When
>fails, the person falls back (again, ideally) on the manual, and then the
>support line.

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