What readers think the manuals aren't telling them . . .

Subject: What readers think the manuals aren't telling them . . .
From: John Gear <catalyst -at- PACIFIER -dot- COM>
Date: Wed, 29 May 1996 12:58:53 -0700

>>From an ex-field sales/support survivor:

>I used to work in a computer store and one day we had a gentleman call
>in with a smoking power supply. The service rep was having a bit of
>trouble convincing this guy that he had a hardware problem.

> Service Rep: Sir, something has burned within your power supply.

> Customer: I bet that there is some command that I can put into
> the AUTOEXEC.BAT that will take care of this.

> Service Rep: There is nothing that software can do to help you with
> this problem.

> Customer: I know that there is something that I can put in...
> some command... maybe it should go into the

> [After a few minutes of going round and round]

> Service Rep: Okay, I am not supposed to tell anyone this but there
> is a hidden command in some versions of DOS that you
> can use. I want you to edit your AUTOEXEC.BAT and add
> the last line as C:\DOS\NOSMOKE and reboot your
> computer.

> [Customer does this]

> Customer: It is still smoking.

> Service Rep: I guess you'll need to call Microsoft and ask them for
> a patch for the NOSMOKE.EXE.

> [The customer then hung up. We thought that we had
> heard the last of this guy but NO... he calls back
> four hours later]

> Service Rep: Hello Sir, how is your computer?

> Customer: I called Microsoft and they said that my power supply
> is incompatible with their NOSMOKE.EXE and that I need
> to get a new one. I was wondering when I can have that
> done and how much it will cost..

John Gear (catalyst -at- pacifier -dot- com)
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