SIGDOC 96 Preliminary Program

Subject: SIGDOC 96 Preliminary Program
From: brad_m -at- UNITY -dot- NCSU -dot- EDU
Date: Sat, 20 Jul 1996 22:42:01 -0400


Preliminary Program for


October 20-23, 1996
Sheraton-Imperial Convention Center
P.O. Box 13099
Research Triangle Park, NC 27709

Reservations: 1.919.941.5050
Fax: 1.919.941.2958
E-mail: sigdoc96 -at- ncsu -dot- edu

The Association for Computing Machinery's (ACM) SIGDOC 96 is the
international conference for computer documentation researchers and
practitioners devoted to creating high quality electronic, paper, video,
and interactive materials to serve the needs of professionals and the
general public. This year's ACM SIGDOC 96 focuses on how new technologies
(such as SGML, HTML, VRML, object-oriented software, and multimedia
systems) challenge the way designers of computer documentation produce
usable texts and systems. These new technologies cause us to
re-conceptualize our roles, our training, and our understanding of how
diverse audiences interact with information.

The cities of Raleigh, Durham, and Chapel Hill define the boundaries of
North Carolina's internationally renowned Research Triangle Park. This
area houses one of the largest corporate and research complexes in the
world, as well as three of North America's top academic institutions:
North Carolina State University (Raleigh), Duke University (Durham), and
the University of North Carolina at Chapel Hill (Chapel Hill). Research
Triangle Park contains hundreds of corporate and research centers. The
blend of high tech and research institutions in this region foster a
triangle of interaction among corporate, academic, and user interests.

This year's presentations, demonstrations, and tutorials address the
following areas:

* How existing research on hardcopy delivery can inform our work
with new technologies.

* How new technologies are changing our methods of delivery and how
they are affecting our users.

* How once disparate fields such as technical communication,
instructional design, computer science, ergonomics, information
science, and graphic design are now required training for
producers of online information.

* How corporations, the academy, and user communities can form
stronger partnerships.

SIGDOC Officers
Nina Wishbow, Nortel, Chair
Stephanie Rosenbaum, Tec-Ed, Vice Chair
Barbara Mirel, DePaul University, Secretary
Kathy Haramundanis, Digital Equipment Corporation, Treasurer
Susan Jones, MIT, Information Officer

SIGDOC 96 Conference Committee
Brad Mehlenbacher, North Carolina State University, Co-Chair
Nina Wishbow, Nortel, Co-Chair
Katie Vesilind, Haht Software, Local Arrangements
Michael Carver, ABB, Registration
Linda Enders, Nortel, Proceedings
Rebeccah Neff, SAS Institute, Printing Production
Karl Smart, Brigham Young University, Tutorials
Cindy Haga, College Foundation, Special Events
Barbara Mirel, DePaul University, Graduate Student Symposium
Lydia Tolar, Lydia Tolar & Associates, Publicity

SIGDOC 96 Program Committee
Brad Mehlenbacher, North Carolina State University, Chair
Ed Costello, IBM, Corporate
Amy Glass, SAS Institute
Jim Palmer, Apple Computer
Caroline Pope, Nortel
Stuart Selber, Texas Tech University
John Unsworth, University of Virginia

SAS Institute, Major Contributor
Society for Technical Communication, Contributor
Kelton Group, Contributor

Travelling to the Conference: Special Airfares
Air travel to Research Triangle Park lands in the Raleigh-Durham (RDU)
Airport. Midway Airlines and American Airlines are the official airlines
for SIGDOC 96. Midway offers non-stop flights from all its ports, honors
American Airline Advantage Miles. It is offering a 5% discount on K-fare
seats and a 10% discount on Y-fare seats. To contact Midway, call
1-800-44-MIDWAY, citing reference / # S03C6RH; for American Airlines, call
1-800-433-1790, citing reference / # S3706AC.

Getting to The Sheraton-Imperial Hotel from the Airport
The Sheraton-Imperial Hotel and Conference Center is ten minutes from the
RDU airport. The hotel offers a free 24-hour shuttle service to and from
the airport. The courtesy phone is located at the baggage claim and marked
with the Sheraton-Imperial logo.

Car Rental
Thrifty Car Rental is the conference rental agency, offering $29.96 per
day for a compact and $32.96 per day for a midsize car. For a discount,
call Thrifty one month before the conference at 1-800-FOR-CARS. Tell them
you are with the SIGDOC 96 conference. You must book your car two weeks in
advance to get the discounted conference rate!

Conference Hotel
SIGDOC 96 is being held at the Sheraton-Imperial Convention Center. Call
1-919-941-5050 or fax 1-919-941-2958 to make your reservation. Remember to
tell them that you are attending the SIGDOC 96 conference. Hotel rates are
$95.00 for single or double occupancy, $138.00 for concierge club single,
and $148.00 for concierge club double. Note: to receive the SIGDOC 96 room
rates, you must make your hotel reservations by September 19th.

Research Triangle Park Tours
To be announced.

Technical Communication Week
The Governor has declared October 13th till October 19th, 1996, as
Technical Communication Week in North Carolina. Planning is underway so
there should be numerous interesting events related to our profession
taking place the week before SIGDOC 96.


Sunday, October 20, 1996


Tutorial 1
Applying Research to Practice in Technical Communication: Using theory and
research from several disciplines to make documents and interfaces work
for users.

9:00 am - 5:00 pm

Dr. Janice (Ginny) Redish, President, Redish & Associates

What have researchers in cognitive psychology, human factors, linguistics,
rhetoric, and design have learned that we can apply in our work?

This is a very practical workshop. The main objective is to help
participants think about the implications of theory and research from
several related disciplines and apply the research to their own work. A
second objective is to raise issues that are currently being discussed and
studied so that practitioners are aware of the issues and can contribute
to the discussions.

We'll look at the "macro" level of how people try to achieve goals and how
we should plan entire documents or help systems. We'll look at the "micro"
level of how people do specific tasks and how we should write specific
sentences or design specific tables.

We'll explore questions like these (and many others):

* How do people interact with products?
* How do people read and use text?
* What's different about how people work online?
* Why do so few people read manuals?
* How can we organize manuals to match the way people use them?
* Why do people buy third-party books when they get manuals
* and online help with their products?
* What's so important about task-oriented headings?
* What do we mean by "task-oriented" anyway?
* What about overviews?
* What makes a good icon? Why do some work and others not work?
* What does human factors tell us about page design and screen design?

Who Should Attend
This tutorial will benefit anyone who is interested in some of the theory
and research that underlies what they do or might want to do as technical
communication practitioners or managers.

Some of the day may help you understand the research behind the good
practice you already do. Other parts of the day may lead you to want to
change what you are doing.

Like all of Ginny's workshops, this one will be highly interactive. The
day will include short presentations with "before" and "after" examples,
brainstorming and discussion, analysis of a videotaped example of a user
trying to do a task, and creative individual and small-group hands-on
exercises. The materials will include a bibliography.

Tutorial 2
Developing and Publishing High-Quality Electronic Documents for CD-ROM

9:00 am - 5:00 pm

Dr. Steve Cunningham, Computer Science Department, California State
University Stanislaus

This tutorial will describe how to produce content in Adobe's Acrobat
system, a very capable electronic document system whose publications work
well on either CD-ROM or the World Wide Web. It will describe a number of
details, such as

* How the various parts of the Acrobat system function,
* Creating source materials for electronic publications,
* Problems with some kinds of sources,
* Issues in design for the screen and comparisons of Acrobat's
* Capabilities with HTML capabilities,
* Compatibility problems for documents that are to be presented
* On-screen but are also to be printed,
* Adding electronic functionality to documents,
* Assembling documents from individual parts, and
* Integrating media resources into documents (movies, Web links)

The tutorial will go on to describe how to publish electronic documents,
such as those created with Acrobat, on CD-ROM. It will describe how to
master a disc, including how to create a CD-R disc, and what is needed to
have that disc replicated in quantity by a CD-ROM manufacturer. It will
also show how actual disc manufacturing processes work so attendees can be
informed about disc production.

Tutorial attendees will be able to use Adobe Acrobat to create
high-quality documents that include significant electronic functionality
and media content. They will then be able to create a master CD-ROM
containing these documents and be prepared to have that disc manufactured
by a commercial CD-ROM manufacturer.

Who Should Attend
People who want to present high-quality material to readers through
electronic means.

Lecture with demonstrations.

Tutorial 3
Doc Team 2000

9:00 am - 12:30 pm

Matthew Whiting and David Payne, Senior Partners, The Payne Whiting Group

In an environment of changing technology, lower software margins, and
reduced headcount, how can documentation departments adapt in order to
continue meeting customer needs?

This workshop provides blueprints for building software documentation
departments for the turn of the century and beyond. Participants learn
how to select the delivery technologies that will allow them to create
integrated documentation sets, and how to keep abreast of new delivery
technologies as they develop.

Participants learn how to increase department versatility and
productivity, and how to create the skill sets necessary for technologies
such as HTML, SGML, online help systems, and electronic publishing.

Who Should Attend
Executives, managers, and technical communicators responsible for
technical documentation.

Lecture with demonstrations.

Tutorial 4
Online Support Systems: Tutorials, Documentation, and Help

2:00 pm - 5:30 pm

Dr. Stuart Selber, Texas Tech University, and Dr. Johndan Johnson-Eilola,
Purdue University

Online support systems help computer users achieve goals and accomplish
tasks within the contexts of their primary work. Although this definition
is extremely broad and includes a wide range of digital forms--from
low-end interface elements to high-end hypermedia applications, in this
tutorial we generally focus on planning, designing, and testing mid-range
systems: tutorials, documentation, and help, regardless of their virtual

Determining what types of online support to provide users is a deceivingly
complicated task: they often work with computer technologies in a variety
of contexts and with numerous purposes and goals, and single users
frequently bridge more than one context, purpose, and goal over time.

Consider a technical communication group that purchased a desktop
publishing program to help them write, design, and publish documentation.
Not surprisingly, they might find useful support in a wide variety of
forms. An introductory, online tutorial might guide them through basic
program functions such as creating files, making templates, and importing
graphics. This same tutorial, which might also include an accompanying
workbook, could encourage them to examine case examples to learn how
discrete portions of the program work together.

While using the desktop publishing program itself, the group might employ
context-sensitive help to see brief descriptions of available tools. Under
certain conditions, they might rely on more extended online documentation
for feature or process overviews. Still, in other cases, they might link
from the online documentation to brief tutorials that model particularly
complicated procedures.

This scenario illustrates the connections among and differences between
the three types of online support we discuss in this workshop. Tutorials
include the broadest possible topics, with users learning about features
and tasks by engaging some combination of explanation, example, and
hands-on experimentation. Online documentation has a narrower pedagogical
scope, with users normally consulting reference information for overviews
or assistance with task-oriented procedures. Online help usually has the
narrowest focus, with users needing to solve particularly pressing
problems as quickly as possible and with a minimum of interruption.

Attendees will leave with a sound understanding of the multiple issues
involved in the design of online support materials. In making decisions
about whether to design online help, tutorials, or documentation,
attendees will be able to weigh the various strengths and weaknesses of
each online genre.

Who Should Attend
Technical communicators new to the design and development of online
materials that support, instruct, and guide users as they interact with
computer technologies.

Lecture with demonstrations.

6:00 pm - 9:00 pm

* Multimedia and Publisher Exhibit, featuring

- Concept 1 Communications, Markham, Ontario, Canada (a multimedia
software company that recently released Tapestry, a Web authoring
tool for the Macintosh).
- Ventana Communications Group, NC, USA (a leading publisher of
computer books like "Looking Good in Print," CD-ROMs, and advanced
software applications).
- Harcourt Brace, Fort Worth, TX (publisher of Paul V. Anderson's
very successful textbook, "Technical Writing: A Reader-Centered
Approach," 3rd Edition).

* SIGDOC 96 Reception, Sheraton-Imperial Convention Center

* Keynote Speaker: Dr. John Unsworth, Director, the Institute for
Advanced Technology in the Humanities (IATH), University of
Virginia, VA, USA

Dr. Unsworth created the University of Virginia's Institute for
Advanced Technology in the Humanities and is also the creator of
Oxford University Press's highly successful electronic journal,
"Postmodern Culture." He is a cultural expert on new media and
their uses in the humanities and in business. His research and
teaching aims to bridge the gap between theory and practice,
and he has been very successful at attracting funding from
corporations such as AT&T, Sprint-Centel, Sun Microsystems, and

Monday, October 21, 1996

7:00 am - 8:30 am


* Sponsored by the Kelton Group

8:00 am - 9:00 am

Contractor Information/Management Exhibit

9:00 am - 10:30 am

Session 1: Student-Based Student Learning

Working with Academe.
Stephanie Copp, Department of English, University of Waterloo, Canada

Multiple Media Publishing in SGML.
Paul Prescod, Department of English, University of Waterloo, Canada

Navigational Issues in Non-Linear Online Education.
Beth Woof, Department of English, University of Waterloo, Canada

Session 2: Accessing and Customizing Our Tools

Engineering Accessibility: Using Database Technology on the WWW to
Provide Complete, High-Volume Reference Information Without Overwhelming
Your Readers.
Michael Priestley, Luc Chamberland, Julian Jones, Information Development,
IBM Canada, Toronto, Canada

Customizing Tools to Manage Complex Online Help Development.
R. Darren Carlton, Atria Software, MA, USA, and Margaret E. Harmsen,
Automatic Data Processing, Roseland, NJ, USA

11:00 am -12:30 pm

Session 3: Writing for Virtual Audiences

PerpetuWAVE: Seamlessly Integrating Print, CD-ROM, and Web Content.
Dykki Settle, Ventana Communications Group, NC, USA

Communication in the Virtual Classroom.
Paul Beam and Peter Goldsworthy, Department of English, University of
Waterloo, Canada

Documenting Virtual Communities.
Scott R. Tilley and Dennis B. Smith, Software Engineering Institute,
Carnegie Mellon University, Pittsburgh, PA, USA

Session 4: Managing Projects and Processes

Like Topsy, It Just Grew: Students and Staff Make a Collaborative
Documentation Project Work.
Mick McKellar, Documentation Coordinator, Graduate Student Internship
Program, Ginger K. Dwyer, Gaylin J. Walli, and Patricia L. Calomeni,
Information Technology, Michigan Tech University, Houghton, MI, USA

Decision Making: A Missing Facet of Effective Documentation.
Michael J. Albers, Department of English, Texas Tech University, Lubbock,

Process Constraints in the Management of Technical Documentation.
Bill Albing, Carolina Chapter President, Society for Technical
Communication, Research Triangle Park, NC, USA

12:30 pm - 1:45 pm


* Sponsored by the Society for Technical Communication

* Poster Session at Entrance
Using Object Relational Data Model to Manage SGML Document
Lin-Ju Yeh and Hsiu-Hsen Yao, Department of Computer
Engineering and Science, Taiwan Institute of Technology,
Sheng, Taiwan

* Brief Presentations and Awards:
Graduate Student Symposium Winners

SIGDOC 96 is the first ACM SIGDOC conference to acknowledge
the work of graduate students in the field of documentation
research. The winner of the first SIGDOC Graduate Student
Symposium Award will be announced at this session.

2:00 pm - 3:30 pm

Session 5: Structuring Documentation

A Real-World Conversion to SGML.
Dee Stribling, Tim Hunter, Len Olszewski, Curtis Yeo, Len Olszewski, Paul
Wilson, Amy Ball, Anne Corrigan, Randy Mullis, and Lloyd Allen,
Publications Division, SAS Institute, Cary, NC, USA

Session 6: Building Documentation Architectures

OpenDoc--Building Help for a Component-Oriented Architecture.
Melissa Sleeter, Instructional Products, Apple Computer, Cupertino, CA,

4:00 pm - 5:30 pm

Session 7: Evaluating Our Tools

The Word-Processor has (Almost) no Clothes.
Liam Relihan and Michael G. Hinchey, Real-Time Computing Lab, Department
of Computer Science and Information Systems, New Jersey Institute of
Technology, Newark, NJ, USA

A Formative Evaluation of a Hypertext Model for an Electronic Performance
Support System.
Gloria A. Reece, Instructional Design and Technology, University of
Memphis, Memphis, TN, USA

Session 8: Reusing Documentation, One More Time

21st Century WORM: Write Once Reuse Many Ways.
Mary Cantando, President, PDR Information Services, and Dick Mallard,
President, PrismaTeck, Research Triangle Park, NC, USA

Developing Usable Online Information for a Web Authoring Tool.
Mark Chignell, President, Concept 1 Communications, Markham, Ontario,
Canada, and Benjamin Keevil, Manager, Keevil & Associates, Toronto,
Ontario, Canada.

6:00 PM - 9:00 PM

* Banquet at the North Carolina Museum of History, Raleigh, NC

* After-Dinner Speaker and Rigo Award Winner: Dr. Ben Shneiderman,
University of Maryland, MD, USA

Dr. Shneiderman is widely known for his work on user interface
design and direct manipulation interfaces. His innovative designs,
effective implementations, and empirical approach to evaluation are
published in over 180 technical papers. His 1980 book on Software
Psychology helped draw attention to the psychological questions of
software engineering and his 1986 book, "Designing the User
Interface," (now in its 2nd edition, 1992, and in press for its
3rd edition, 1997) is very popular for university courses and with
professionals. Dr. Shneiderman is an outstanding recipient of the
1996 SIGDOC Joseph Rigo Award for the contributions of an individual
in the area of information and online design.

* Tour of Historic Raleigh's City Market, including Greenshields Pub &
Brewery and Barista Java coffee house

Tuesday, October 22, 1996

8:00 am - 9:00 am

Contractor Information/Management Exhibit

9:00 am - 10:30 am

Session 9: Moving Print Online

Shared Techniques Between Print and Online Documentation.
Shish Aikat, Warner Brothers, Burbank, CA, USA

The Taming of the Text: How "the Book" is Being Reconstructed in the
Hypertext Environment.
Kathleen McNiff, Computer Power Group, Victoria, Australia

From Hardcopy to Online: Changes to the Editor's Role and Process.
Karen Collier, Tandem Computers, Austin, TX, USA

Session 10: Communicating Visually

Examining the Role of Visual Discourse Analysis in Multimedia
Instructional Design.
Brian Pedell, Michigan Tech University, Houghton, MI, USA

A Seven-Dimensional Approach to Graphics.
Danny Dowhal, The Learning Edge Corporation, Toronto, Canada

11:00 am - 12:30 pm

Session 11: Anticipating Online Audiences

Manufacturing Documents in a Virtual Warehouse.
Christina L. Klein and Peter Sturgeon, Nortel, Ottawa, Canada

Mining for Gems in an Information Overload.
Darice Lang and Monica Luketich, Texas Instruments, Allen, TX, USA

Concept Mapping: A Job-Performance Aid for Hypertext Developers.
Candace Soderson, Naomi A. Kleid, and Thomas L. Crandell, IBM-RTP,
Research Triangle Park, NC, USA

Session 12: Managing Change, Introducing Innovation

The VeriBest Project--HTML and the New Engineering/Documentation
Angelique Herran, VeriBest, Boulder, CO, USA

Providing Education Electronically to Non-Institutional Sites: New
Delivery to a New Audience.
Nancy C. McAllister, Humanities Extension/Publications Program, and David
F. McAllister, Computer Science Department, North Carolina State
University, Raleigh, NC, USA

An Electronic Publishing Spectrum: A Framework for Writing Text Modules.
Nancy S. Kneece, The Analytic Sciences Corporation, Reston, VA, USA

12:30 pm - 1:45 pm


* Poster Session at Entrance
Portable Document and Multi-Lingual Enabler for Asia Community.
George Tai and J. D. Wang, DynaLab, Taipei, Taiwan

* After-Lunch Speaker and Diana Award Winner: Seybold

Seybold is a noted leader in disseminating information about new
electronic systems for creating and deploying information. For
many years, the electronic publishing industry has regarded
Seybold as their primary source of industry intelligence, relying
on Seybold's newsletter and annual conference for both publicizing
their innovations and for learning about new systems others have
been developing. SIGDOC recognizes Seybold by presenting them with
the 1996 SIGDOC Diana Patterson Award for a corporation that has
made a significant contribution to the field of information and
online design.

2:00 pm - 3:30 pm

Session 13: Reusing Documentation, One More Time (II)

Developing Single-Source Documentation for Multiple Formats.
John Horner, Pat Moell, Cindy Roposh, Hanna Schoenrock, Helen Weeks, and
Susan Willard, Publications Division, SAS Institute, Cary, NC, USA

Information Access: Single Source, Multiple Use.
Dana Gillihan and Thyra Rauch, IBM-RTP, Research Triangle Park, NC, USA

Session 14: Controlling Information Online

SSQL: A Semi-Structured Query Language for SGML Document Retrievals.
Lin-Ju Yeh and Hsiu-Hsen Yao, Department of Computer Engineering and
Science, Taiwan Institute of Technology, Sheng, Taiwan

Object-Oriented, Single-Source, On-line Documents that Update Themselves.
Susan Korgen, Boston Technology, Wakefield, MA, USA

Out of the Woods and Into a New Playing Field: Evolving Paradigms for
Help Systems.
Kathryn Turk and Michelle Corbin Nichols, IBM-RTP, Research Triangle Park,

4:00 pm - 5:30 pm

Session 15: Designing New Information Theories

Academia, Privacy and Modern Information Technology: Partnering With
Industry in the Modern Economy.
Bryan P. Bergeron, MD, Massachusetts General Hospital, Boston, MA, USA

Producing a Graduate of Advanced Studies in the Area of Online Information
Naomi F. Glasscock, Department of Industrial Engineering, North Carolina
State University, Raleigh, NC, USA

Readers' Expectations and Writers' Goals in the Late Age of Print.
Charles Hill, Department of English, University of Wisconsin Oshkosh,
Oshkosh, WI, and Brad Mehlenbacher, Technical Communication, North
Carolina State University, NC, USA

Session 16: Designing Web Materials for Multiple Audiences

Customer Analysis in the Wired Age.
R. Stanley Dicks, Bellcore, Piscataway, NJ, USA

Designing Two Non-Profit Web Sites on Less Than $350 US per Year.
Carl Stieren and Zbigniew Rachnioski, Simware, Ottawa, Canada

Designing a Leading-Edge World Wide Web Site.
Mary Anne Jackson, Simware, Ottawa, Canada

6:00 pm - 9:00 pm

* Informal Entertainment
To be announced.

Wednesday, October 23, 1996


Tutorial 5
Usability and You: Working Together

9:00 am - 12:30 pm

Julia Stovall, J. Stovall & Associates, and Patricia Dorazio, SUNY
Institute of Technology


During the workshop, attendees will form teams to plan and perform a
usability test and evaluate the data gathered during the test.

The workshop leaders will circulate among the teams during the hands-on
portion of the workshop to provide assistance to the teams and to critique
the teams. Upon completion of the hands-on phase of the workshop, each
team will report its findings to the rest of the teams.

To teach information developers or managers to

* Understand the usability process
* Build a usability team
* Plan for a usability test
* Prepare materials necessary for a usability test
* Conduct a usability test
* Gather usability data
* Evaluate usability data
* Present the results of a usability test
* Build usability into your company's development cycle.

Who Should Attend
Information developers or managers with little or no training in usability
testing who are now responsible for usability testing.

Combined lecture and hands-on exercises.

Tutorial 6
Forming Partnerships: Mind Matters

9:00 am - 12:30

Mark A. Wilcox, The Brain Connection

This is an entertaining, insight-producing tutorial that applies
whole-brain thinking. Every emotion, thought, wish, dream, and act is
shaped by our brain. And every brain is different.

Three major models for understanding the functioning of the brain are
proposed. We show how the whole brain model provides the most complete
model for explaining how the brain works, and how it also provides a model
for forming highly successful and mutually beneficial partnerships.

Valuing each member of a partnership is fundamental to the success of all
partnerships. Participants in this session will identify the unique value
they bring to the partnership. They will also identify the unique
contribution of each additional member. Since whole-brain teams
(alliances, partnerships) have been show to be at least 30% more
productive, and more successful in the long-term, than teams made up any
other way, participants will practice working in a whole-brain team.

How people think--self-awareness and understanding, partnering,
communication, mental diversity, creativity, working within a culture, how
diverse audiences interact with information, understanding and serving all
your customers, implications for teaching and learning, aligning
interests, and why you want a partnership.

Who Should Attend
Technical communicators interested in alternative perspectives towards
team-work, collaboration, interpersonal interaction, and corporate

Twenty minutes pre-work filling out the Herrmann Brain Dominance Survey,
followed by team-work and lecture-style delivery.

Tutorial 7
Latte: A Document-Oriented Programming Language for the Web

9:00 AM - 12:30 pm

Michael Rothwell and Michael Zappe, North Carolina State University

Latte is a programming language built from the ground-up to make the task
of producing documents (interactive or otherwise) on the World Wide Web
easier. Latte code is incorporated into the document; conventional
programming languages, such as Perl or C++, or scripting languages like
AppleScript, require the document to be embedded into the code. This
fundamental difference alone makes Latte-scripted web pages much easier to
produce, but Latte also provides easy access to WWW information (such as
the browser ID and the image types it will accept) and databases. Latte's
syntax is intentionally similar to HTML/SGML, to further ease its use. The
next generation of Latte (under development) is even more closely
integrated with SGML, and will provide document-management and style-sheet
capabilities to its users. Since HTML is a particular implementation of
SGML, Latte will remain 100% compatible with HTML. Our tutorial will focus
on the use of Latte for Web development, specifically for creating style
sheets, templates and dynamic documents.

Attendees should leave our tutorial knowing how to

* Program in Latte syntax, history, and architecture
* Use Latte in a Web site
* Implement Style Sheets
* Work with Templates
* Implement interactive elements, such as forms, maps, and
Incorporate dynamic or user-specific data
* Generate database reports
* Anticipate THE future of Latte: document format conversion
(SGML to HTML or RTF) and manipulation
* Obtain Latte

Who Should Attend
Anyone involved in Internet or Intranet Web development who thinks there
should be an easier, more powerful way of doing things.

Lecture and discussion.

Tutorial 8
Effective Use of the Web for Education: Design Principles and Pedagogy

9:00am - 12:30pm

Dr. Rick Ells and Dr. Bernice Laden, University of Washington, Seattle

The tutorial attempts to help educators and writers break out of the habits
and perceptions they have acquired working with other document types
and develop ways of thinking more suited to hypertext and the World Wide
Web. A series of activities are conducted by the class, working sometimes
as a whole and sometimes as small teams. The activities include
planning and organizing the content of a class, editing text for online
presentation, conducting user tests, and evaluating the effectiveness of
educational materials on the Web.

This tutorial has three basic objectives, (1) explore the uses of the
Web for education, (2) explore the idea of effectiveness as it relates
to the design and use of Web pages, and (3) demonstrate practical methods
for developing effective sets of Web documents.

Who Should Attend
Anyone developing distance education or Web-based training materials
should attend this tutorial.

Lecture, group activities, and discussion.

Tutorial 9
Goal-Based Scenarios and the Design of Learning Support Systems

9:00 am -12:30 pm

Dr. Thomas M. Duffy, Indiana University, and Richard E. Osgood, Manager,
Andersen Consulting

Goal-based scenarios, action learning, problem-based learning are
approaches to training that are dramatically different from the
traditional training approach. They focus on engaging the learner in real
problems with most of the complexity, problem solving, and decision making
of the real job environment. These training strategies begin to blur the
distinction between training and job support and they have significant
implications for the design of training materials.

In this workshop, we will examine the theory and rationale that underlies
the design of goal-based scenarios and problem-based learning and examine
some actual implementations in both university and business. We will then
focus on the practical issues of how to design these learning
environments--both the design process and the design of support materials.
A Computer Learning Support System for a goal-based scenario will be
demonstrated and the design principles discussed.

Attendees should leave the tutorial with an understanding of

* The rationale for the design of goal based scenarios and problem based
learning and the applicability of the approaches to various training
* The instructional design process
* The process for defining and designing training support materials

Who Should Attend
Anyone who is involved in designing or supporting education or training

Lecture with demonstration.

Complete the attached registration form. All registration fees include a
copy of the proceedings (except for students), two lunches, and an
invitation to the ACM SIGDOC 96 reception on Sunday night. Send completed
forms to

Michael Carver
121 Bonnell Court
Cary, NC 27511
Fax: 1.919.481.9581
E-mail: sigdoc96 -at- ncsu -dot- edu

Early Registration (before August 15, 1996) $295.00 _____+
On-Site/Late Registration (upon arrival) $375.00 _____+
Student Registration (with valid ID) $ 50.00 _____
Additional Proceedings $ 35.00 _____
Half-Day Tutorials (#s: _/_/_/_/_/_/_) x $125.00 _____*
Full-Day Tutorials (#s: _/_) x $225.00 _____*
Banquet Ticket (Ben Shneiderman) $ 50.00 _____
TOTAL _____

+ Special for 1996 only: STC Members can register at the SIGDOC rate!

Early Registration (before August 15, 1996) $365.00 _____
On-Site/Late Registration (upon arrival) $445.00 _____
Student Registration (with valid ID) $ 55.00 _____
Additional Proceedings $ 40.00 _____
Half-Day Tutorials (#s: _/_/_/_/_/_/_) x $150.00 _____*
Full-Day Tutorials (#s: _/_) x $250.00 _____*
Banquet Ticket (Dr. Ben Shneiderman) $ 50.00 _____
TOTAL _____

BANQUET TICKET ONLY (Dr. Ben Shneiderman) $ 75.00 _____

* Tutorials will be cancelled if fewer than 10 participants register.


Monday, October 21, 1996, 6:00 PM - 9:00 PM:
North Carolina Museum of History

Keynote Speaker: Dr. Ben Shneiderman, University of Maryland, MD, USA

Name: ________________________________ Title: ________________________

Organization: ________________________ Address: ______________________

City/State: __________________________ Zip/Country: __________________

Phone (daytime): _____________________ Phone (evening): ______________

E-mail Address: ______________________ Fax: __________________________

Association for Computing Machinery (ACM) Membership #: _______________

Society for Technical Communication (STC) Membership #: _______________

Special Needs: ________________________________________________________

Credit Card MC/VISA/Amex: ____________ Expires: __/__/__

Credit Card Payment: __ Check Enclosed (to SIGDOC 96): __

Reminder: to receive the SIGDOC 96 room rates at the Sheraton-Imperial,
you must make your hotel reservations by September 19th.

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