[no subject]

[David Wood <dave -dot- wood -at- MARRIOTT -dot- COM>]

     Denise Passmore writes:

     >We have been using online for over 2 years now with mixed
     >success.  The users for the product I write for are not very
     >computer literate and are uncomfortable using online text.  They
     >work on laptops and are usually sitting in a client's home at
     >the time they are using the system.  They will use it
     >(reluctantly) for reference but when it comes to doing
     >complicated procedures forget it.

     >While going to handbooks is an alternative, one we are
     >employing, I am interested in developing cue cards which could
     >be up and followed at the same time the user is working on the
     >application.  Has anyone employed that technique?  Do any of the
     >rest of you have experience with usability of online procedures?


     I ran across a product called QuickCards a while back that may
     accomplish some of what you're asking.  It allows little yellow
     "sticky note" pop-up windows to be attached to the application's
     title bar.

     It's by Usability Sciences Corp., Irving TX (800) 820-1222,
     e-mail: quickc -at- netcom -dot- com -dot- 

     My information is old, but the contact name at the time was
     Sharon Johnson.

     Good luck...

     ---------------------------------+-----------------------------+
     Dave Wood, Documentation Manager | No profit grows where is no |
     Corporate Accounting Services    | pleasure taken.             |
     Marriott International           |                             |
     Washington DC (301) 380-4339     | Taming of the Shrew, 1:1    |
     dave -dot- wood -at- marriott -dot- com           |                             |
     ---------------------------------+-----------------------------+

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