Online documentation instead of paper

Subject: Online documentation instead of paper
From: Gilda Spitz <Gilda_Spitz -at- SOFTARC -dot- COM>
Date: Fri, 16 Aug 1996 13:11:06 -0400

I'm a technical writer for a company that currently produces user manuals both
in paper-based form, and in electronic form (using Adobe Acrobat). These
manuals describe a cross-platform e-mail and conferencing product used by
users that run the gamut of experience from raw rookies to experienced

The suggestion has been made to eliminate the paper documentation altogether,
and to provide electronic manuals on CD only. The hidden message to the user
is "If you want a paper copy, print it yourself."

I've been trying to find some information on how other companies do this, and
how their users feel about it. (We're planning to do some research with our
own users as well.) Other than the observation that not everyone has a
CD-ROM, does anyone out there have any comments or advice on this?


Gilda Spitz

TECHWR-L List Information
To send a message about technical communication to 2500+ list readers,
E-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send administrative commands
ALL other questions or problems concerning the list
should go to the listowner, Eric Ray, at ejray -at- ionet -dot- net -dot-

Previous by Author: Forcing WinWord default paragraph style
Next by Author: Online documentation
Previous by Thread: Re: Yikes! Consulting Advice Please!
Next by Thread: Mac vs. PC survey

What this post helpful? Share it with friends and colleagues:

Sponsored Ads