TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: On-line manuals -- we do them From:denise passmore <woodstuck -at- EARTHLINK -dot- NET> Date:Fri, 16 Aug 1996 21:21:00 -0700
> Dick Harris wrote:
> I would venture to say that most customers of software products would
> love it if the complete manual set was online, if a one-sheet
> installation sheet wer shipped too. Every user would have a manual, and
> it would never get lost (borrowed). I believe an engineeran engineer can
> make updates/changes in some way and feed those back to us via surface m-
> ail on a floppy disk. Most engineers never do.
> <end quote>
Obviously, your customers are far different from the ones I have dealt
with. They generally hate online help and are reluctant to even attempt
to use it. These people are not particuarly PC literate and do it only
as part of their job. Maybe if they were trained better, maybe if the
whole system were designed better, maybe if we could do the impossible
... But in all honesty even I, as an online Help developer will turn to
a print manual almost every time over the online.
TECHWR-L List Information
To send a message about technical communication to 2500+ list readers,
E-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send administrative commands
ALL other questions or problems concerning the list
should go to the listowner, Eric Ray, at ejray -at- ionet -dot- net -dot-