Re: Documentation on the WWW

Subject: Re: Documentation on the WWW
From: "I started out with nothing. I still have most of it left." <sharona -at- INTRANET -dot- COM>
Date: Wed, 2 Oct 1996 17:12:13 EDT

>My question is this: Are there any opinions about whether users, in general,
>would prefer to down-load a .PDF copy of user documentation to read in
>Acrobat Reader (similar to what they do now) or whether we should convert
>to HTML and put the text itself online?

<snip>

>Also, might different kinds of documentation elicit different answers to
>this question. For example, would it make sense to convert support
>documentation to HTML and leave users documentation in .PDF format?

This is a discussion I would *very* much like to see and read. Our
doc. department is in the middle of evaluating the customers' doc.
needs in just these terms. At the risk of having written a "me, too" post,
I also ask those who have any experience and knowledge to share it
via this list.

Sharona Nelson
sharona -at- intranet -dot- com


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