FW: Trouble working with a SME

Subject: FW: Trouble working with a SME
From: Misti Tucker <mdelaney -at- SOFTWARE-SERVICES -dot- COM>
Date: Mon, 4 Nov 1996 12:36:32 -0500

>I wonder a couple of things: what nationality is the programmer? cultural and
>gender differences may account for some of the problem. The other question
>where the guy worked before that he got used to this?

>don't let him browbeat you. I would prob. resort to "because I'm the mommy"
>kind of answer.

>other possiblity, just let him in on the technical review cycle, not the
>sign-off review?


>>From: Melinda M. Carr[SMTP:melindac -at- CAPSOFT -dot- COM]
>>Sent: Thursday, October 31, 1996 12:37 PM
>>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>>Subject: Trouble working with a SME
>>Okay, I need a reality check. I have been at this company for almost
>>three years and have never had any trouble working with the programmers
>>before, but now my manager and I find ourselves head-to-head with one
>>programmer far too often.
>>The crux of the matter is that he likes to review the documentation (okay
>>so far); make copious suggestions on technical matters, organization,
>>word choice, writing style (sometimes annoying but still okay), almost
>>all followed by exclamation points (definitely annoying but bearable);
>>and receive an explanation for each suggestion that we do not implement
>>(???). It has never been our standard practice to provide feedback to
>>reviewers on why we don't take some suggestions. My gut reaction is that
>>this is a bad idea (in part because explanations when given are rarely
>>accepted and usually spawn a long e-mail exchange designed to convince me
>>that he is right), but I want to make sure I am looking at this
>>objectively. He has told us that he considers us rude and disrepectful
>>because we don't provide this feedback.
>>Any comments or suggestions would be very welcome.
>>Melinda (melindac -at- capsoft -dot- com)

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