Re[2]: A user's commentary

Subject: Re[2]: A user's commentary
From: Don Smith <dsmith -at- ACCESSBEYOND -dot- COM>
Date: Tue, 10 Dec 1996 07:50:06 EST

Rebecca -

Please tell your SME's that they are very wrong. Period.

(Of course MOO.)


______________________________ Reply Separator _________________________________
Subject: Re: A user's commentary
Author: Rebecca Phillips <Rebecca -at- QRONUS -dot- CO -dot- IL> at INTERNET
Date: 12/9/96 3:49 PM

Thanks, Arlen, for the interesting (if depressing) user's commentary. I
find it helpful, particularly this part:

>2. Computer manuals do not have a Chapter 1. This is the chapter that
>tells you, in plain English, what the software does, how it works, and how
>to get started. This chapter has been removed from the Filemaker Pro
>manual, and something else was named Chapter 1.

My SMEs are always trying to take out the Chapter 1 part or put it as
the last chapter of the book. They say nobody needs all that background
junk. If they bought the product, they are supposed to know what to do
with it. They almost had me really thinking they could be right. After
reading this comment, though, I think I'll expand the chapter instead.


Rebecca M. Phillips
Documentation Manager
Qronus Interactive Ltd.
Automated System Testing
rebecca -at- qronus -dot- co -dot- il

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