Re: Help Desk Documentation

Subject: Re: Help Desk Documentation
From: Robyn Hume <hume -at- MPR -dot- CA>
Date: Thu, 2 Jan 1997 08:13:10 -0800

I'm interested in finding out what you find out.

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From: Keith Anderson[SMTP:kanderso -at- tri -dot- com]
Sent: Friday, December 20, 1996 4:31 PM
To: TECHWR-L
Subject: Help Desk Documentation

<IMCEAX400-c=US+3Ba=+20+3Bp=TRI+3Bo=CHICAGO+3Bdda+3ASMTP=TECHWR-L+40LISTSE
RV+2E
EOKSTATE+2EEDU+3B -at- tri -dot- com>
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU


Merry Christmas:

I am working for a client who is developing a help desk. It's a huge
project; they are going to support over 10,000 users. I would like to
hear from writers who have worked on help desk projects. I need to make
sure I'm not missing something.

I am currently writing procedures, standards, and some service level
agreements. In the future I'm going to write a style guide for their
knowledge base. Basically, I'm catching all documentation. What else can
I, or should I expect?

Please reply to me directly. If there is interest in this topic, I'll
post a summary.

Thanks,


Keith Anderson

The Registry
Documentation Services Practice
http://www.tri.com
mailto:kanderso -at- tri -dot- com
(847) 290-9119 Voice
(847) 290-9165 Fax

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